Sometimes it just does not go to plan! Occasionally customers will need to return a costume or request a refund. We will do everything we can to help you out and ensure you feel and look fantastic for your event!
PLEASE CONTACT WITHIN 5 DAYS IF YOU HAVE ANY CONCERNS AND CUSTOMER SERVICE WILL DO THEIR BEST TO HELP YOU OUT.
1. Returns are accepted within 7 business days of purchase.
2. Garments must be unworn and in their original condition.
3. We offer refunds without the express postage we have paid.
4. We will refund using the method of payment that was used to purchase the item once we have received the item and it has been processed.
5. Please allow several days (5- 14 days) for the refund to appear on your statement.
6. Please contact email@example.com and complete our Return Authorisation Form and send together with the item to us.
7. We accept exchanges within 7 days of purchase provided the garments are unworn and returned in their original condition.
8. Customer will be requested to pay postage for resending the new exchange item.
9. We will post the replacement item once the original has been received at our end.
10. We aim to respond within 48 hours. During peak season we will respond as soon as we can. We do not accept unauthorised returns.
11. The item is your responsibility until it reaches us. For your own protection, we recommend that you request proof of posting when returning the item, or you may wish to select a delivery method that insures you for the value of goods that you are returning. We cannot be held responsible for returns that are lost in transit.
12. International Customers - If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
13. All products to be returned must be carefully repackaged and with their original packing and be in an unworn condition.
14. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of damage and abuse.
Please Note: We are an Australian business so we follow the MoneySmart government guidelines for returns.
In addition to this we make extra efforts to look after our customers. If you change your mind or for whatever reason you decide you don't want one of our products please send us an email or send a message on facebook.